My name is George Burns. I started Short Moves Inc. in February of 1990. Prior to starting Short Moves I worked with the competition from 1984- 1990. Short Moves was born in my garage. Back then I would talk with my brother-in-law Charlie Dean, who also worked in the industry, about how some of the successful moving companies in our area treated their customers very bad. One of the most widespread practices was purposely low balling estimates. Imagine purposely lying to all of your customers, in my opinion not a good way to establish good customer relations.
Other practices we were aware of are companies hiding damages, overbooking their schedules and canceling the least profitable jobs or hiring temporary labor and spreading out their talent. I can’t imagine sending someone I have no knowledge about into my customer’s homes. Some companies would load their trucks, then inflate the bill and demand payment in cash before they would unload. Companies would charge customers for packing supplies not requested or needed as well as a host of other bad business practices too lengthy to list here. You get the idea.
In December of 1989 I went out and bought an old 1975 ex U-Haul truck, a stack of moving pads, 3 dollies, 4 company shirts, 2 company hats and insurance. That was the whole of the company. We had $1,500 left in the bank. It was sink or swim for sure. We still to this day operate with the same principle we had on day one; To treat our customers the way we would want to be treated and to help make your move as easy and stress free as we can.
In our office, you can reach myself (George), my brother-in-law Charlie Dean (our operations manager), or my son Steve. We are available to work up a free estimate and explain our charges over the phone, 8:00am - 5:00pm weekdays and 8:00am - noon on Saturdays. You will never have to listen to an answering machine if you call us during these hours. You can also submit your info online by clicking the Request an Estimate page.
(click to see our BBB profile)
We have maintained an A+ rating with the Better Business Bureau since 1990.
We have been recognized with the Super Service Award from Angie's List in 2010, 2011, 2012, & 2013